Online Banking - Part 1

   All I want to do is register my online banking with a certain bank and like most companies these days in England, it's never that simple!
   First I rang them on a NONE freephone number, how companies still make you call on 0845 numbers is beyond me. My online banking could not be set up because I failed my security question, though the question was - What was the amount of your last transaction? - My only transaction was a balance transfer from another credit card onto this new one. So I told him, yet I was wrong, even though I wasn't...
   I was told that I could go into a branch and deal with it. So I did, and they informed me that I could not use online banking with just a credit card!
   A few days later I received a letter from them to say if I rang this 0845 number I could complete my online banking registration...wait a minute, I thought I wasn't able to do it with just a credit card?? I rang the number and I was told I could not do it over the phone because I had not been sent a security number! I was told that I had to go into a branch and deal with it there, which will be happening tomorrow....I have never had so much hardship over setting up online banking. I thought it was going to be a simple half hour job online while sitting on my sofa with a cuppa. Pfft!